Privacy Policy

1. Introduction

Welcome to Talk to Santa. Your privacy, and especially the privacy of the children who use our app, is our highest priority. This Privacy Policy describes how we collect, use, and handle information when you use our mobile application and services. By using Talk to Santa, you agree to the practices described in this policy.

2. Children's Privacy (COPPA Compliance)

Talk to Santa is designed for families and children. We are committed to complying with the Children's Online Privacy Protection Act (COPPA).

• No Collection of PII: We do not knowingly collect "Personal Identifiable Information" (such as full name, address, or phone number) from children under the age of 13.
• Audio Usage: Microphone access is used exclusively for the real-time AI conversation feature. Audio recordings are processed on-the-fly to generate Santa's responses and are not sold or used for marketing.
• Parental Consent: We encourage parents to supervise their children's use of the app and to use it together as a family activity.

3. Information We Collect

4. Cookies and Local Storage

We may use cookies and similar technologies (like local storage) to provide a better user experience. These are used primarily for:

• Remembering your session and preferences.
• Analyzing app performance and usage trends.
• Ensuring the security of your interactions.

You can manage your cookie preferences through your browser or device settings.

5. How We Use Information

We use the information we collect to:

• Provide the core interactive Santa experience.
• Personalize the conversation based on the child's input.
• Improve our AI models and app performance (using anonymized data).
• Respond to support inquiries.
• Strict No-Advertising Policy: We never use your conversations, transcripts, or personal data for advertising or marketing purposes. Your magical moments are private.

6. Data Sharing and Third Parties

We do not sell your data or your child's data. We only share information with trusted third-party service providers necessary to provide our services, including:

• Voice Synthesis (ElevenLabs): We use ElevenLabs to provide Santa's voice. Text is securely transmitted to ElevenLabs to generate real-time audio. This data is processed as per their privacy standards and is not used for their own marketing.
• Cloud Hosting & AI: We use industry-standard cloud and AI infrastructure (such as OpenAI or similar) to process conversations and store data securely.
• Authentication: Google and Apple facilitate secure login as described in Section 3-E.

All third parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.

7. Data Security and Retention

We implement industry-standard security measures to protect your information.

• Audio Data: Raw audio data is deleted immediately after the interaction is processed into text and a response is generated.
• Transcripts: We store the text transcripts of conversations so that you can view and revisit them. This data is held until you choose to remove it. You have full control over your conversation history and can delete any transcript at any time within the app.
• Account Data: Other data is retained only as long as necessary to provide our services or as required by law.

8. Your Rights

You have the right to:

• Access the limited information we may have about you or your child.
• Request the deletion of any personal data.
• Opt-out of any non-essential data collection.

To exercise these rights, please contact us at the email provided below.

9. For EU and UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR).